Frequently Asked Questions & MyAccount help
FAQs and MyGov.scot MyAccount
Why do I need to register for a MyAccount?
Registration and sign-in for your online account is powered by the Scottish Government's 'myaccount' service. It checks who you are and allows you to use a single account to access a range of Scottish public services online.
To be able to verify your account, we need to identify who you are. For security reasons, we need to make sure you’re making the request, and it’s not someone requesting the service in your name.
We’ll ask for:
- Your name
- Home address
- Email address
FAQS
I've applied for a mygovscot myaccount but haven't received an activation email?
Please check your spam/junk email folder as occasionally an email provider may incorrectly mark this email as junk. If it is in your junk folder you will need to move it to your inbox to enable the activation link.
If you have checked and cannot trace this email, please raise a new support request to the Improvement Service using this link and confirming your full name and date of birth so they can activate your account for you.
How do I reset a forgotten password?
You can reset your password on this page.
It will ask you to complete the form and submit. You will be sent a temporary password to your registered email address and details on how to reset it to something memorable to you.
How do I reset a forgotten username?
It’s the same process as above.
You can reset your username on this page.
It will ask you to complete the form and submit. You will be sent a username reminder to your registered email address.
Problems Registering / Login?
If you are having issues registering or loggin into your account, then please use the link below to raise a help desk call with the Improvment Service:
https://signin.mygovscot.org/myaccountsupport/CAS
What if my temporary password isn’t working?
Please note, your temporary password is case sensitive, so you need to enter it exactly as shown. Sometimes, if you copy and paste, errors can be made. Try entering the password manually.
Tick the ‘show characters’ box on the sign in page, and this will allow you to see your password as you type it. You can check that all the characters are correct.
If you’re still unsuccessful, you’ll need to request another temporary password.
What do I do if I get locked out?
Your account will be locked for 30 minutes if you’ve made too many unsuccessful attempts to log in. Once the account unlocks, you can reset your username or your password. Please see the information above.
Can I change my name on MyAccount?
Yes, it’s quite simple. Sign in to MyAccount Once you are signed in, scroll down to My Details and click on ‘change’ beside your name.
Can I change my username?
Yes, you can. To do this, you need to:
- Sign in to your MyAccount
- Click on Username and follow the instructions
How do I withdraw my consent or delete my account?
It’s easy to remove your consent or delete your whole account, if you wish. To do this:
Consent
- Sign in to MyAccount
- Click on the ‘Consent’ tab
- Click ‘Withdraw’ under the Community Choices option
Delete
- Sign into MyAccount
- Click on the ‘Delete account’ tab
- Please read the advisory message, to make sure you’re sure about deleting your account
- Click ‘Confirm’ if you want to go ahead and delete your account
For more information along with a list of frequently asked questions, visit MyGovScot (My Account) service